personal information provided by you
Axogen may disclose PII in connection with conducting audits, responding to legal and/or regulatory requirements, enforcing Axogen’s policies, or in responding to complaints or safety or security concerns. Axogen may also share your PII with:
- Members of Axogen’s corporate family and any successors
- Other companies that work with, or on behalf of Axogen to provide products and services
- Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity; and/or other business entities, in connection with the sale, assignment, merger or other transfer of Axogen’s business to such business entity
Axogen will disclose PII in compliance with applicable laws and regulations.
automatically collected information and anonymous information
Each time a visitor comes to the Site, Axogen collects some information to improve the overall quality of the visitor’s online experience, including product monitoring, product improvement and targeted advertising. Such information may include referral data (e.g., the address of the last URL a user visited prior to clicking through to the Site) and your web browser and operating platform type.
Aggregate data. In addition to collecting these types of information, Axogen collects aggregate queries for internal reporting and targeted advertising. Axogen also counts, tracks and aggregates the visitor’s activity into Axogen’s analysis of general traffic flow at the Site. To these ends, Axogen may merge information about you into aggregated group data. In some cases, Axogen may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Axogen’s affiliates, business partners, service providers and/or vendors; if it does so, Axogen will not disclose your individual identity.
Web server logs and IP addresses. An Internet Protocol (IP) address is a number that automatically identifies the computer/machine you have used to access the internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Axogen may use IP addresses to conduct Site analyses and performance reviews and to administer the Site.
Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage. A web beacon is an electronic image (also referred to as an action tag, single-pixel or clear GIF) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of websites. Some web beacons may be unusable if you elect to reject their associated cookies.
If you have a business and/or investment relationship with Axogen, Axogen may use information you submit through the Site to fulfill your requests and to further develop our business relationship. Axogen may also share such information with its affiliates and other business partners.
Axogen has established industry standard precautions to protect collected PII from loss, misuse, unauthorized access, disclosure, alteration or destruction, which includes contractual, administrative, physical and technical steps. Technical measures include use of firewall protection and encryption technology where appropriate. Although Axogen takes industry standard precautions to assess the reliability of such technology, it relies on the statements of the vendors of those products and services as part of its security evaluation. Please note that although Axogen has endeavored to create a secure and reliable Site for users, the confidentiality of any communication or material transmitted to/from the Site cannot be guaranteed.
Axogen urges you to take every precaution to protect your personal data when you are on the internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
children’s privacy protection
Axogen understands the importance of protecting children’s privacy in the interactive online world. The Site is not designed for, and does not intentionally target children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.
At certain locations on the Site where information about you is requested, the Site provides you the opportunity to opt out of receiving communications from Axogen. You may also review and request changes to your PII that Axogen has collected, including the removal of your PII from Axogen’s databases in order to prevent receipt of future communications or to halt receipt of our Site services, using any of the following options:
You can send your request via email to CustomerCare@AxogenInc.com
You can mail your request to the following postal address: Axogen, Inc., 13631 Progress Blvd., Ste. 400, Alachua, FL 32615 (Attn: Customer Care)
your California privacy rights
Under California’s Shine the Light law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2019 will receive information regarding 2018 sharing activities).
To obtain this information from Axogen, please send an email message to CustomerCare@AxogenInc.com with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Not all information sharing is covered by the Shine the Light requirements, and only information on covered sharing will be included in our response.